1. Plain Garment Cost
This is the price you pay for the garment without any print or embroidery.
2. Customisation Charge
This is the cost of applying either the printed or embroidered design to the garment. The customisation element price is added separately to the plain garment price.
1The Price for a Printed Application is £3.50 plus VAT.
2The Price for an Embroidery Application is £4.95 plus VAT.
1In the case of print, we'll use either direct to garment, heat transfer vinyl or printed heat transfer vinyl at our discretion to achieve the best result for your needs.
2A high stitch count surcharge will be levied against any embroidery design over 20,000 stitches. The high stitch count surcharge is £9.90 plus VAT.
If the high stitch count surcharge is not applied automatically we'll contact you for additional payment as there is significant cost for us to embroider designs with a large number of stitches due to the increased time it takes to run on our machines.
For example if you have ordered one embroidered application at £4.95, and the design will be above 20'000 stitches, then we will contact you for an additional £4.95, which covers the balance to £9.90 plus VAT.
Please note that we will not embroider designs with more than 80,000 stitches.
3. Setup Charges
These are setup charges for your design and are therefore only required to be payable on your first order only. When you reorder the same design at the same size, you will not be required to pay for the setup charge.
Printed Design/Logo Setup - FREE
Embroidered Design/logo Setup - £14.99
This covers the time and expertise in converting the file you send us into a format that can be run on our embroidery machines. It also covers the time and expense of running a swatch that we use to check the design before production.
Samples
You may wish to view samples of garments in order to find the right size or assess the quality of the material. This is especially useful as you are not able to return customised garments if they are the wrong size (see full terms and conditions).
To obtain samples you will need to place an order for the plain garments you wish to view. We are not able to supply free samples for online orders.
We reserve the right not to accept samples returned.
HeritageCo.Store will always endeavour to supply any particular garments / fabrics specified by the customer. Where these are unavailable, however, HeritageCo.Store reserves the right to substitute with garments / fabrics of a similar quality or size.
In the event that we apply substitutes to your order we may contact you to discuss the options first, including any difference in price to the original order.
Our price-match promise
We'll price match items we sell against any other UK based online retailer. Here’s what you need to do:
- Give us a call on 023 9257 1900 or use our live chat service
- Let our friendly team know the product code and product name you are looking at on our website.
- Tell us where you spotted it - We’ll need to confirm the price of the product, so make sure you’ve got a link to it to hand
- Let our team work their magic
The important part
Here is some handy information you should know about our price matching.
- Price matching is only available on orders with customised garments. We won't match on plain garment only orders.
- Price matching is only available before placing your order.
- We match against the total cost of our competitor’s item and delivery, so keep this in mind before you call us.
- We will only match against a competitors standard advertised price, not against any offers they may have available.
- We only price match against websites from retailers based in the UK, selling UK products.
- The product on our competitor’s site needs to be the same as the one on our site.
- The product must be available to order and pay for that same day.
- We reserve the right to refuse unreasonable requests without question.